How Compassionate Care Makes All the Difference
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When Kathy found out a close family member was in the emergency department at Oakville Trafalgar Memorial Hospital (OTMH), she quickly made her way to be by their side
Kathy and her husband Steve have been long-time supporters of the Oakville Hospital Foundation, always seeing the hospital as an important part of the community. But this time, Kathy experienced the hospital’s compassionate care in a very personal way.
During their 8.5-hour stay, Kathy saw firsthand how dedicated the hospital’s staff was.
Mary, one of the nurses, stood out right away. She made sure Kathy’s family member got the tests he needed while keeping the family informed and calm. Even during her break, Mary checked in on them, and when her shift ended, she stopped by to wish them well and hoped they wouldn’t need to return the next day.
Mary’s kindness and professionalism were incredible,” said Kathy. “She really made us feel cared for.
Dr. Stefanac also left a strong impression. His calm and clear explanations gave Kathy and her family confidence during a difficult time.
“He answered all our questions and made sure we understood everything,” Kathy said. “It made such a difference.”
Dr. Knott, another doctor helping Kathy’s family, showed the same level of care. Even with a full waiting room, he never made them feel rushed. “He made us feel like we were the only ones there, even though the emergency room was busy,” Kathy said.
This experience reminded Kathy why she and Steve have supported OTMH for so many years.
“The staff truly show what Oakville Trafalgar Memorial Hospital stands for—kind, patient-centred care,” she said.
Kathy’s story is a powerful reminder of the incredible impact OTMH’s team has on patients and families, especially in tough moments.
We are very thankful to Kathy, both for sharing her experience and for her continued support of the Oakville Hospital Foundation. Her recent donation will support the hospital’s diagnostic imaging needs, helping OTMH continue to provide high-quality care to everyone in our community.
