Inside Halton’s Mobile Mental Health Crisis Response

When someone is in crisis, how help shows up matters. That is especially true during the winter months, when isolation, stress, and mental health challenges can intensify.

Through an ongoing partnership between Halton Regional Police Service and Halton Healthcare, our community continues to see a more thoughtful approach to mental health emergencies. Global News recently spent time with the Mobile Crisis Rapid Response Team to share how this model is supporting people when they need it most.

When a 911 call involves mental health concerns, a specially trained police officer and a healthcare professional respond together. They arrive in a discreet cruiser designed to reduce stress and protect privacy. The focus is on meeting people where they are, listening first, and helping guide them toward the right support.

Since the pilot launched in May 2025, the team has responded to 276 calls. Many situations were resolved without a hospital visit. Others led to follow up care, guided support, or safe transport when needed. Each response is rooted in compassion, respect, and timely access to mental health expertise.

This is about providing timely support to people in their own environment, where they feel most comfortable,

says Claudia Barnings, Director of Mental Health at Halton Healthcare.

As winter continues, this work remains a critical part of ensuring people across Halton are supported during moments of vulnerability.

Watch the Global News feature below to learn more about how this program is helping reduce repeat crises and strengthen mental health care in our community.